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Connection before correction - Empathic communication in the academic workplace

WWB Area | Learning Field

Work and management techniques | communication

Starting point

We all enjoy communication when we feel understood, listened to, connected and invited. So how do we create the sense of empathic connection when attitudes, strategies and skill sets differ and even challenge us? Working in the world of academia can involve specific challenges as a result of the variety and density of tasks i.e.making difficult daily choices, delivering/receiving information or balancing a diverse mixture of needs. If we communicate clearly, take care of boundaries, transform anger and learn how to foster understanding, we can overcome the tensions between us, sail through  communication barriers and overcome difficult exchanges with ease and clarity.


Participants can gain insight into helpful tools for everyday communication, reflect on and practise how to overcome tricky situations and balance their own authenticity with empathically connecting to others.


The Model of NVC - 4 steps

  • empathy vs. honesty
  • clarity and efficiency in requests
  • dissolving barriers
  • 4 ways of listening
  • conflict resolution skills   
  • connecting in challenging conversations
  • transfer plans for workspace and fostering team-spirited groups


    Short theory inputs, varied group work, discussion plenaries, practical exercises enable a diverse learning experience that allows for fun and insightful learning. Max. number of participants: 12.


    This 1-day training is suitable for anyone willing to reflect other own communication skills, learn new tools and practise ways of contributing to a more empathic working and learning environment. Student workers are welcome, subject to availability.

    Mon, 08.06.2020, 9:00am-10:30am & 11:30am-1:00pm
    Tue, 09.06.2020, 9:00am-10:30am & 11:30am-1:00pm
    1 day, 10 working units á 45 min
    Lorna Ritchie
    Course language
    For employees, assistant lectures, registered doctoral candidates at TU Berlin and junior scientists at HU, FU, Charité, the course is free of charge. If you do not belong to these groups of people, please contact  for information on fees.
    Requirements for participation
    Fluent English speaking and reading proficiency is expected.
    Assuming successful participation, you receive a certificate of attendance.
    Applicable for certificate Research

    For registration, please fill in the provided form. In case of any questions regarding the course, please contact .

    In case of any organizational questions please contact .

    Registration Connection before correction - Empathic communication in the academic workplace

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    Stefanie Giljohann
    +49 30 / 314 - 267 40
    FH Fraunhoferstr. 33-36
    Raum FH 1001